Pendragon PLC, Nottingham’s second biggest retailer, is recruiting for ‘franchise geniuses’ to join its fast-paced Telesales and Customer Retention Centre, following implementation of a new customer contact strategy.
Under new leadership, the centre, based at the company’s head office at Sherwood Park in Annesley, has seen radical changes to empower its workforce and better support customers, including a move towards agents being ‘franchise-led product geniuses’, equipped to help customers with queries about their vehicles.
With 40 roles currently vacant, the company, which owns car retailers Stratstone and Evans Halshaw, is holding weekly assessment centres to find the perfect candidates. Evening and part-time roles are available to work around other commitments such as family and studies.
Inbound and outbound retention roles are on offer, with no previous experience required. These roles will involve active engagement with existing customers and booking appointments, as well as promoting additional products and services.
There are also positions vacant for Telesales Executives, who will handle incoming telephone, email and chat enquiries from customers, quickly building a rapport and converting calls into deposits for vehicles. Previous experience in a customer service or sales focused role is required.
All roles require candidates who are computer literate, have strong verbal communication skills and good attention to detail. The centre is a fast-paced environment and candidates will need enthusiasm and be able to work well as part of a team.
New starters will be joining a friendly and experienced team with a ‘work hard, play hard’ mentality, who regularly take part in fun initiatives like fancy dress fundraiser days and ‘Beat the Boss’.
Pendragon is one of Nottinghamshire’s top employers, and invests in learning and development for all its team members. The company has a dedicated training academy in Mansfield and a range of development opportunities available to team members.