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Council announces new one-stop shop Customer Hub to open in Nottingham

Nottingham Revenues and Benefits will be open for business at Loxley House from Monday 13 January.

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A new Customer Hub will open at Nottingham City Council’s Loxley House on Trent Street in January, the council says this will put citizen-focused services in one location to better support the general public.

Nottingham Revenues and Benefits service, which provides support for Housing Benefit and Council Tax services, currently based at the Contact Centre at Nottingham Central Library on Angel Row, and Housing Aid, based on Lower Parliament Street, will move in to a redeveloped ground floor area to join Jobcentre Plus and Nottingham Futures.

The new Customer Hub will include a new entrance from Trent Street, next to the taxi ranks, to allow quick access to services. Once inside, colour-coded carpets, walls and painted footsteps will direct people to the services they need, with free to use PCs available if required.

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Nottingham Revenues and Benefits will be open for business at Loxley House from Monday 13 January, with Housing Aid joining them on Monday 20 January. From these dates, these services will not be provided at Angel Row or Lower Parliament Street.

The relocation of these services will support the long term plans for the redevelopment of Angel Row into Grade A office space once the new Central Library opens at the Broadmarsh Car Park from 2021, and allow the redevelopment of the Housing Aid site into new residential properties.

Councillor Sally Longford, Deputy Leader of the Council and Portfolio Holder for Energy, Environment and Democratic Services, said: “Bringing essential council services like Housing Aid and Revenues and Benefits together with Jobcentre Plus and Nottingham Futures under one roof will make life easier for people who need to access these services. Instead of having to visit two or three sites, this will become a one-stop shop where real wrap-around support can be provided to the people of Nottingham.

“This is a key council pledge – to make life easier for the public, placing these services in a central location near our excellent public transport in a supportive environment. The relocation of these services also allows us to press on with other key commitments, such as a new Central Library including the best children’s library in the country and more housing in the city centre.”

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