The Care Quality Commission (CQC) has upgraded the rating of Forest Manor Care Home in Ashfield, Nottinghamshire from inadequate to good following an inspection in October and November.
Forest Manor Care Home, which is run by ASHA Healthcare (Sutton in Ashfield) Limited, provides personal and nursing care to younger and older adults with support needs.
CQC carried out the inspection to find out if improvements had been made since its previous inspection.
CQC has upgraded the ratings for how safe, effective, caring, responsive and well-led the service is from inadequate to good.
Following the inspection, Forest Manor Care Home has been removed from special measures and is no longer in breach of regulations.
Greg Rielly, CQC’s Deputy Director of Adult Social Care in the East Midlands, said:
“When we inspected Forest Manor Care Home, we found significant improvements had been made and people now received safe treatment and person-centred care. People were empowered to maintain their independence and spoke fondly of the kindness and knowledge of staff and managers.
“During our inspection, we saw positive interactions between staff and people living at Forest Manor. The home had a warm and friendly atmosphere, and staff were cheerful, approachable and responsive to people’s needs.
“People’s individuality and likes were respected. We saw people’s bedrooms had been personalised how they liked and it was clear staff knew them well. This ranged from how they liked to be supported to what films they liked to watch.
“Records we saw confirmed that people received appropriate care interventions when needed. For example, staff received alerts when people needed repositioning to ensure this was carried out and manage risks associated with lack of movement such as pressure sores. If the interventions weren’t completed as expected, these alerts were forwarded to managers for their attention, so they weren’t missed.
“However, managers didn’t always detect and control potential risks in the home, such as exposed hot radiator pipes, which could lead to burns. However, immediate action was taken by staff to mitigate these risks when we flagged them during our inspection.
“Overall, leaders and staff should be proud of the changes and the culture they have implemented. Leaders and staff are now in a good position to maintain these improvements to the continued benefits of the people they care for.
Inspectors found:
- Forest Manor ensured people’s needs were assessed and reviewed regularly to improve people’s care and treatment and ensure it remained effective.
- Staff treated people with kindness and compassion and supported them to live healthier lives, reducing their future need for care and support where possible.
- Staff managed medicines safely and effectively and stored them appropriately.
- Staff had completed safeguarding training and knew how to report abuse and were confident to do so.
- Leaders made sure there was continuity of care, including when people moved between different services.
- Leaders ensured there were enough skilled staff on duty to meet people’s needs and call bells were responded to quickly.
However:
- The home had limited activities in the morning. Relatives also said more should be done in the garden. An activities coordinator was being recruited to ensure a more consistent timetable of activities throughout the day so everyone could take part.
