Wind Mobility is working with Nottingham City Council to address issues that have come up over the last 6 months of the trial, such as parking and pavement riding.
Wind Mobility has already taken a number of measures to address these, by educational videos and communication, the introduction of penalties such as penalty fees and/or a suspension of the user account, and marking parking bays.
The penalty fee for wrongly parked scooters has recently been tripled.
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Wind Mobility has rolled out number plates across the fleet, to make it easier to identify users who have behaved irresponsibly.
This will also enable the council’s Community Protection team to take action.
In addition to defining areas where scooters cannot be ridden or can only be ridden at reduced speed, the latest step Wind Mobility has taken is to employ patrollers, who are roaming around the city and are able to identify and take action against anyone caught pavement riding, or riding or parking their e-scooter irresponsibly.
This includes the education of users on responsible e-scooter use as well as a suspension of the user account for severe cases of irresponsible behaviour.
Up to six patrollers will be looking for errant e-scooter use.
