Wednesday 17 July 2024
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Nottingham

EMAS experience record number of 999 calls in first seven hours of 2022

East Midlands Ambulance Service received a record-breaking 1,174 emergency calls in the first seven hours of 2022.

This is 153 more than 1 January 2020 which saw 1,021 calls, and 453 more than this day last year when the UK was in lockdown and new year celebrations were not permitted.

However, high levels of emergency activity are not new, the wider healthcare system has been under intense pressure for much of 2021, with daily 999 calls regularly exceeding what would normally be expected on New Year’s Eve.

Therefore, we need members of the public to think very carefully about what they can do to care for themselves at home or use NHS 111 online to determine which NHS service is right for them before asking for help.

Strategic Commander David Williams said: “New Year’s Eve into News Year’s Day is historically one of our busiest times of the year, but when combined with the unprecedented levels of demand our service has seen in the last year, it has understandably led to the record-breaking number of calls we saw in the early hours of this morning.

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“We continue to prioritise patients who are reported to be experiencing an immediately life-threatening emergency.

“Someone who is reported to be in a cardiac arrest or suffering a stroke will be treated as a priority, which means that someone with an urgent medical issue that is not posing an immediate risk to life may have to wait longer for an ambulance.

“We need each and every person to play their part by being responsible for their own health, so we can continue to focus on getting to those patients who really need us due to a life-threatening emergency.

“Our teams have been working tirelessly to prepare for the overall rise in demand expected to continue into the winter months and we continue to work closely with colleagues in other NHS organisations to ensure patients receive the help they need.

“All of our staff, including crews in our emergency ambulances, fast response vehicles and teams within our Emergency Operations Centres have worked really hard to provide the best care possible to our patients, supported by our amazing volunteer responders.

“I would like to send my personal thanks to all colleagues and volunteers for their hard work and wish them a Happy New Year.”

Along with the wider NHS system, we continue to be extremely busy and so we are urging people to really think about which service will give them the medical help they need, before acting.

People are being asked to play their part by seeking out the most appropriate service for their conditions. Help with less serious conditions is available from GP surgeries, pharmacies, visiting NHS111 online, or by visiting local walk-in centres.

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