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West Bridgford
Thursday, 15 April 2021

Nottingham’s Travel Centre to move from Victoria Bus Station to Tourist Information Centre in Old Market Square


The city council say the move will make the services it offers far more accessible to the public.

The city council explained as part of its decision:

The Travel Centre has as its main functions managing and issuing concessionary travel passes (for elderly people and people with mobility difficulties), and Robin Hood travel cards.

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The Centre is currently located at the Victoria Centre bus station, but the current premises is temporary in nature.

The location is on the periphery of the city centre, and an opportunity has arisen to relocate the Travel Centre into the Tourist Information Centre in Long Row / Old Market Square, making it a very accessible location.

There is a high demand for the statutory Concessionary Fare and Robin Hood Card services provided by the Council.

There are approximately 40,000 Concessionary and 6,000 Mobility pass holders currently registered in Nottingham and, before the pandemic, there were approximately 9 million journeys per annum undertaken on the public transport network using the Robin Hood Card products.

The Travel Centre is the available outlet for those who need or prefer to use an over the counter service to apply for and top up products.

There are some minor works required to facilitate the move.

Three quotes were sought and, following an evaluation of the two responses, it is recommended that Mark Pearce Contract Interiors Limited undertake the works at a maximum cost of £17,500, as the most economically advantageous bid.

There are further costs of up to £20,000 relating to project management, designs, and an asbestos survey.

All these costs will be funded from the Transforming Cities Tranche 1 grant, funded from an underspend in the data brokerage and smart ticketing workstream. It is anticipated that works will take place early in 2021.