Sunday 14 July 2024
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Nottingham

Nottinghamshire care home rated inadequate after CQC inspectors’ unannounced visit

The report stated that one person had nine unwitnessed falls in the space of a month.

A Nottinghamshire care home has been placed in special measures after concerns were raised over staffing levels and poor care.

Nightingale Nursing Home in Mansfield was rated inadequate after Care Quality Commission [CQC] inspectors visited the home.

Inspectors found during the unannounced visit that residents were “at risk of developing pressure ulcers” and at times, “there was not enough staff to meet people’s needs safely”.

The report stated that one person had nine unwitnessed falls in the space of a month.

Some areas of the home, in Fourth Avenue, were “visibly damaged” and equipment such as wheelchairs were not clean.

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The home, which is run by Jasmine Healthcare, cares for people aged 65 and over. 28 people lived at the service at the time of the inspection in June 2021.

The report said: “The door to access lift machinery was not locked and we saw a person trying to access this area.

“One person and a relative spoke about having to wait a considerable time for staff to come and support them with essential care needs, such as going to the toilet.

“We also heard staff discussing confidential information about people’s care in public areas where they could be heard by others.

“People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests.”

Relatives said although care staff were “approachable, friendly and kind”, communication during the pandemic was poor.

Families were disappointed with communication and one described it as “very frustrating.”

Inspectors found that “many staff felt unsupported, their concerns not listened to or acted on, and not having clear roles and responsibilities”.

A spokesperson for the home said: “We take the findings of the Care Quality Commission very seriously, and we recognise that changes were needed to be made in the home as the report identified.

“Following the CQC inspection back in June we implemented a comprehensive plan clearly outlining the immediate steps taken to ensure these improvements in our services could be made swiftly, including extra training for staff to address issues raised in the report, and an active recruitment drive to ensure that we hire, train and retain the best quality staff.

“All health and safety issues identified have already been addressed. We have also continued our extensive refurbishment of the home since the end of the second national lockdown, and are hoping to complete our total refurbishment of the home well before the end of the year.

“We continue to work with all stakeholders to ensure that we are not only meeting actions but also sustaining them. The feedback we have received from both Social Services and the NHS’s Quality Marketing Inspectors after their recent monitoring visits has been positive and highlighted our proactivity.

“We would like to reassure everyone of our commitment to provide the highest quality of care to those living at Nightingale, and to emphasise that their health and wellbeing is at the forefront of everything we do.”

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