A recent survey shows that most young patients and their families are pleased with their overall care at Nottingham University Hospitals (NUH), but there are still areas for improvement.
The survey, carried out by the Care Quality Commission, looks at the experience of children and young people, both inpatient and day case, between February and June 2017. This is a national survey with the questionnaire being sent to a maximum of 1,250 recent patients at each trust.
364 patients from Nottingham Children’s Hospital filled out the survey, a response rate of 29%.
The survey asks questions relating to 9 domains:
- Going to hospital
- The hospital ward
- Hospital staff
- Facilities for parents and carers
- Pain management
- Operations and procedures
- Leaving Hospital
In each domain, NUH scored ‘about the same’ as other hospitals
NUH scored better than average for:
Type of ward stayed on – 9.9 out of 10
Information about next steps – 8.4 out of 10
Friendliness of staff – 9.8 out of 10
Areas for improvement were identified as:
- making sure the ward patients stayed on were suitable for their age,
- privacy for younger children and making sure that there were enough things to do for young children.
Jamie Crew, Deputy Head Nurse for Children and Young People in Family Health said: “We are always grateful for the feedback received from our Children, Young People and families and we have already made some changes based on this feedback.
“We will continue to use patient feedback as a platform to influence change and improve to the care we provide for our families.”
The full results of the survey can be viewed here