Thursday 22 February 2024
6.5 C

Ombudsman makes rulings on county council social care complaints

Nottinghamshire County Council’s Governance and Ethics Committee today, Wednesday 23 June, heard the latest decisions made by the Local Government & Social Care Ombudsman’s (LGSCO) in relation to adult and children’s social care services.

The LGSCO provides a free, independent, and impartial service to members of the public, looking at complaints after they have been through the council’s processes and the complainant remains dissatisfied.

The LGSCO has made a total of 11 decisions relating to adult and children’s social care services since 1 March 2021.

In over half of these cases, the LGSCO made the decision not to investigate further.

This can be due to the complaint being made late, or in an area outside of the LGSCO’s remit, or there being insufficient evidence of a fault that would warrant an investigation.

Full investigations were undertaken for five complaints. One case related to the children’s social care complaints process, and no fault was found.

The other four cases concerned adult social care services. In one case no fault was found.

In two cases fault was found in relation to communication. The County Council has made apologies in both cases. Financial compensation has been made in one case.

In the final case, a fault was found in relation to the failure to review the assessment and care provided to one service user. Apologies and financial compensation have been provided to both the service user and complainant, and the service will undergo a review of processes and guidance to staff as well as additional Mental Capacity Act training.

Councillor Philip Owen, Chairman of the County Council’s Governance and Ethics Committee, said:

“We are pleased to see multiple instances where the Ombudsman has found no fault, showing that our processes and procedures are robust and are effectively ensuring services are delivering as expected. It is always encouraging to see examples of good practice in the findings, as we aim to deliver the highest level of care to our service users.

“Where we have fallen short, we are committed to reviewing and monitoring our services to ensure better outcomes for all our service users. We aim to make right any complaints where fault is found and have agreed with the Ombudsman suitable remedies as needed.”