Patients give their views on care at Nottingham University Hospitals


Results from the latest national inpatient survey show improvements in the experience of patients compared to a year ago at Nottingham University Hospitals NHS Trust (NUH).

The survey is carried out by the Care Quality Commission in all hospitals in England and the results published today (31 May 2017) are based on replies from people who stayed in NUH for at least one night during July 2016.

The survey asked people a range of questions about the care and treatment they received. These included: whether they were given enough information; whether they were involved in decisions about their care; and what arrangements were in place for when they left hospital.

The results from this year’s survey show an increase in satisfaction with the area of care at NUH that patients were most dissatisfied with in 2015  – Being given written information about what to do after leaving hospital.  Across all of the questions relating to going home from hospital, the survey showed areas of improvement at Nottingham hospitals.  Satisfaction has also increased with the accommodation on hospital wards.

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Of the 76 questions in the survey, most showed satisfaction levels were broadly the same as last year, with only six questions showing that satisfaction had dropped since the 2015 survey.  These included: privacy in A&E; time taken for admission to a ward; answers to questions about care; finding a member of staff to talk to about any worries whilst in hospital; privacy when being examined or treated and being asked about the quality of care received.

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The inpatient survey is one of a range of measures used to keep track of patient experience and satisfaction, alongside the Friends and Family Test, complaints and online feedback. All of these measures help NUH to better understand what patients think about their care, and help focus on areas for improvement.

Mandie Sunderland, NUH Chief Nurse, said: “We welcome feedback from our patients, carers and families; what they tell us directly influences how we work and how we will improve.  Of all the different ways that patients can give us their feedback, the annual inpatient survey is a very useful benchmark to show us how we are getting better year-on-year and also how we are doing compared to other similar hospitals.

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“In every part of NUH, our staff are dedicated to ensuring that patients have the best possible experience when visiting our hospitals.  We are never complacent and  we are continually working to improve the quality of care we provide, including the areas in this survey where the experience for our patients was not as good as we want it to be.”

Of the 1,208 people who were asked to take part in the survey, 513 responded.

See full survey report here