Further plea from QMC A&E after unprecedented ambulance arrivals this week

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Nottingham University Hospitals NHS Trust (NUH) is urging the people of Nottingham only to attend QMC’s Emergency Department (ED) in a real emergency after an incredibly busy 24 hours.

Unprecedented numbers of ambulance arrivals to ED since Monday afternoon has contributed to the pressures on our emergency services.

Staff across Nottinghamshire’s health and social care system are working hard to create capacity for new patients – there are presently long waits to be seen and treated in ED.

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People are being advised to only come to ED if it’s for serious, life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe blood loss, serious burns, suspected stroke


Caroline Shaw, NUH Chief Operating Officer, said: “Yesterday we experienced high numbers of ambulance arrivals to our ED, as by 1pm we had received the amount of ambulances we normally receive in a 24 hour period. There was also an increase in more poorly patients presenting and requiring admission to hospital. We ask the public to consider alternatives such as walk-in centre, minor injury units, calling 111 or pharmacies for minor injuries or illness advice to help relieve the pressure on our services.”

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QMC’s Emergency Department remains open and NUH is working closely with health and social care partners across Nottinghamshire to provide timely emergency patient care in hospital as well timely transfers of care out of hospital to other facilities in the community.

You should only call 999 or visit ED in a real emergency.

This includes a serious injury or life-threatening problem such as loss of consciousness, severe breathing difficulty, heavy bleeding, severe chest pain, suspected broken bones, deep wounds (e.g. stab wounds), swallowing something harmful or poisonous or a drug overdose.

If it is not an emergency, please:

Call 111

If you need help fast but don’t think it’s a 999 emergency, you can call NHS 111. The service is available 24 hours a day, seven days a week, and is free to call from landlines and mobile phones.

It can signpost you to a range of local health services, including doctors, community nurses, emergency dental care and late opening chemists. The 111 service can also put you in contact with the GP out-of-hours service, which can arrange for you to see a doctor or nurse during evenings and weekends if needed.

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Visit the NHS Urgent Care Centre

The NHS Urgent Care Centre (next to the BBC building) is open every day from 7am-9pm. It deals with non-life threatening injuries and health problems. You don’t need an appointment to attend.

Seaton House, London Road, Nottingham, NG2 4LA
Tel: 0115 883 8500

Contact your out-of-hours GP service

If you or your family needs urgent medical care when your GP surgery is closed phone the usual surgery number and your call will be re-directed to the GP out-of-hours service (Monday to Friday 6.30pm-8am, Saturday, Sunday and public holidays 24 hours).

Visit your local pharmacy

If you need advice for minor health problems you can speak to your pharmacist for on-the-spot advice and remedies for a wide range of problems such as stomach upsets, coughs and colds, cystitis and emergency contraception.