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Thursday, June 13, 2019

Trent Barton bus drivers among UK’s best, says survey

Trent Barton drivers in Nottinghamshire scored a 92 per cent approval from customers


trentbarton drivers in Nottinghamshire have been ranked among the UK’s best in a national survey of almost 50,000 people which also found Nottinghamshire has some of the most satisfied bus customers in the UK.

The latest Transport Focus survey of bus users has trentbarton’s Nottinghamshire drivers ranked joint 4th in the country. And overall Nottinghamshire’s bus services, including trentbarton, are joint second for customer satisfaction.

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trentbarton managing director Jeff Counsell said: “Our whole company is incredibly proud of these amazing ratings from the people who matter most – our customers.

“For the people of Nottinghamshire and Derbyshire to have the very best or one of the very best bus services in the UK – and for trentbarton’s drivers to be the leading lights in achieving that – is awesome.

“We all work incredibly hard to provide an outstanding service and to make the customer experience so good. It’s tremendously encouraging when our customers tell an independent body such as Transport Focus that we lead the way.”

trentbarton drivers in Nottinghamshire scored a 92 per cent approval from customers, close behind their colleagues in Derbyshire who clocked in a table-topping 94 per cent.

trentbarton’s Nottinghamshire services received a 93 per cent satisfaction rate. Overall, Nottinghamshire’s bus customers gave a 93 per cent satisfaction score.

David Sidebottom, director at Transport Focus, said: “Nearly half of passengers surveyed in England say the bus is the only real means of transport available to them, so it’s vital that their service is on time, reliable and offers good value for money.

“Bus companies like trentbarton show what can be done when bus operators and transport authorities use the Bus Passenger Survey results to identify improvements for their passengers.”


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