Urgent Care Transport Service unveiled by EMAS

East Midlands Ambulance Service (EMAS) has today unveiled its new Urgent Care Transport Service (UCTS) across all areas of the East Midlands.

The service, which went live on 3 April 2018, is designed to reduce delays for patients, and reduce the pressure faced by our Emergency Operations Centre staff and ambulance crews.

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EMAS have recruited 100 Urgent Care Assistants (UCAs) to join the front line, two urgent care dispatchers and one urgent care clinical advisor in our Nottingham Emergency Operations Centre.

The service aims to provide transport to:

patients requiring urgent admissions to hospital, as determined by their general practitioner or healthcare professional (HCP)
patients requiring transport without the need for on-going ambulance treatment (eg emergency treatment), as identified by our Clinical Assessment Team or frontline A&E crews after assessment at the scene.

UCAs have not been trained to drive on blue-lights, their focus is on a lower priority and non-life threatening calls, this means A&E ambulance crews can focus on 999 calls, reaching the most poorly patients quicker.

Since the implementation of our UCTS we have seen #EMAZING benefits for patients.

In March 2018 the average time for a four-hour urgent transfer was 10 hours 43 minutes. Since UCTS the average wait in April reduced significantly to 4 hours 30 minutes and reduced further to four hours 10 minutes in October.

Since their implementation in April, our UCAs have transported over 14,500 patients to hospital.

Neil White, Transformational Delivery Manager, said: “Our new Urgent Care Transport Service colleagues are an important, integral part of our accident and emergency service.

“We have already seen a positive benefit for patients with the average wait for admission reducing by half. The service has been embedded as part of our operating model and the addition of further Urgent Care Assistants means we can reach more patients allowing our frontline A&E crews to focus on our response to immediately life-threatening 999 calls. Our new Urgent Care Transport Service colleagues are an important, integral part of our accident and emergency service.”