Urgent Treatment Centre at Nottingham’s QMC reopens after £400,000 expansion

The Urgent Treatment Centre at Queen’s Medical Centre has reopened after a £400,000 expansion, further improving access and assessments for patients presenting for urgent care and treatment.

Nottingham University Hospitals NHS Trust (NUH) was one of 70 hospitals that successfully bid for capital funding from the Department of Health to make environmental changes to further strengthen how patients are seen and treated when they arrive at QMC’s Emergency Department (ED).

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Patients are met and assessed by a senior nurse when they present at ED before being directed to the Urgent Treatment Centre (run by the NEMS Community Benefit Services Ltd) or ED depending on which is most appropriate.

The Urgent Treatment Centre is GP-led primary care service, run independently of ED. This arrangement is 7 days a week, 8am-midnight. The UTC team now see approximately 100 patients (20%) a day of the 550 average ED attends, which is in line with what is being achieved in other healthcare systems around the country.

Linsey Ellis, Service Manager for NEMS, said: “These environmental changes will make a big difference. We now have seven treatment rooms, a dedicated reception and seating area for patients and are recruiting more nurses and healthcare assistants to meet the demand on the service. We are committed to working closely with NUH staff to deliver timely emergency care to patients.

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Jen Beaumont, General Manager for Medicine, which includes the Emergency Department, said: “These changes at the front door are about improving access for patients; importantly ensuring people receive the right care in the right place with an appropriate member of the clinical team. This is a welcome development in our partnership between NUH and NEMS, and is one of the many actions we are taking to improve the timeliness of emergency patient care, working closely with our health and social care partners.”

NEMS is the GP ‘out of hours’ service, providing urgent medical care and advice when GP surgeries are closed. NEMS also provides a wide-range of other primary care services for GPs, other healthcare professionals and in ED.  It was set up by local GPs to ensure high quality provision to the local population.