Nottinghamshire County Council Trading Standards Service has received reports of cold callers falsely claiming to be from Rushcliffe Borough Council, asking for personal information and payment for a Life Line service upgrade.
There are currently upgrades being rolled out in the Rushcliffe area, however, residents who are eligible are being contacted directly via post. If you are contacted, you will not be asked for payment upfront.
Always be wary of callers asking for personal information over the phone. If you are unsure if the caller is who they say they are, call the organisation they are purporting to be from directly to confirm their identity.
There are several recognised providers of Life Line and pendant alarm services, including the District and Borough Councils and in some cases the County Council. We would always suggest people shop around because services and costs do vary widely.
If you require consumer advice, including help to reduce unwanted calls or to refer a matter to Trading Standards, please contact the Citizens Advice Consumer Advice Service on 0808 223 1133.
