Wednesday 17 July 2024
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Nottingham

West Bridgford care provider rated Outstanding by the Care Quality Commission

Carefound Home Care in West Bridgford has been awarded the highly coveted ‘Outstanding’ rating by the Care Quality Commission at their first inspection.

Carefound Home Care opened in West Bridgford in September 2020 and provides highly personalised home care services to older people across the Nottinghamshire area. Its services range from hourly home care through to full-time live-in care as an alternative to moving into a care home.

The Care Quality Commission (CQC) inspected Carefound Home Care in West Bridgford in April 2022 and found that clients were benefitting from outstanding care.

In particular, CQC inspectors found that the service “was exceptionally well managed” and “staff cared for people in a way that exceeded expectations”. Inspectors also highlighted that there were “high levels of staff satisfaction” and “all felt they could build a meaningful career” with the company being “the best they had ever worked for.”

The full inspection report is available on the CQC’s website here.

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Natalie Reed, CQC head of adult social care inspection, said:

“When we inspected Carefound Home Care, we were extremely impressed by the level of support people received and found a service that provided outstanding care to people in their own homes.”

“There was a strong and visible person-centred culture and staff cared for people in a way that exceeded expectations. People, relatives and health and social care professionals praised the approach of staff and commented on the positive impact they had made on people’s lives.”

“The whole team deserve to be congratulated for all their hard work and commitment.”

Carefound Home Care was founded by Oliver Stirk in 2012 and the company has other home care branches in Harrogate and Wilmslow which are also rated Outstanding by the CQC.

Inspectors recognised in their report that Carefound Home Care “has a proven track record of providing exceptional care” and “being a role model to other services”. They also highlighted the company’s use of technology and focus on improving people’s health outcomes and reducing the risk of hospital admissions.

Oliver Stirk, Managing Director of Carefound Home Care, said:

“I’m so proud of our team in West Bridgford who work tirelessly to maximise the well-being of the families we care for and ensure our staff receive the best support and opportunities out there.”

“This achievement makes Carefound Home Care unique in the country with all of our branches rated Outstanding by the CQC and is testament to the brilliant people we employ across our teams and their compassion, hard work and dedication.”

Jade Farnsworth, Registered Branch Manager for Carefound Home Care in West Bridgford, added:

“Receiving an Outstanding CQC rating at our first inspection has been amazing. As a team we could not be happier and I’m delighted to be able to share the news with our local community in Nottinghamshire.”

“The care and commitment of our West Bridgford team has been truly recognised in the published report and I’m so proud of each and every one of my colleagues, especially given the challenges of launching our service during the pandemic.”

“It was quoted in the report that “people were at the heart of the service”, which for us not only includes our clients, but also their wider families and our incredible staff.”

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