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Saturday, 19 September 2020

What to do if you have tickets for Theatre Royal Nottingham and Concert Hall events

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Following the government’s latest directives to the public to help stop the spread of coronavirus, the Theatre Royal & Royal Concert Hall Nottingham will remain closed until further notice.

Having initially announced that the two venues would be closed until Sunday 12 April, they will now remain closed until government advice changes.

The venue are working hard to reschedule as many events as possible to future dates.

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Ticket holders will be contacted directly via email to let them know if the event they were planning to attend has been cancelled or rescheduled. Ticket holders will not need to contact the venue directly. In line with the latest government advice, the venue are currently unable to operate an on-site box office, so customers will not currently be able to contact the venue by telephone or in person.

Over the coming weeks the venue’s leadership team will continue to follow the government’s recommendations regarding coronavirus. Plans to re-open the Theatre Royal & Royal Concert Hall will be announced as soon as the venue is able to do so.

The venue’s website and social media pages will be updated regularly with the latest information and advice for customers, on Twitter and Facebook @RoyalNottingham and at www.trch.co.uk.

INFORMATION FOR TICKET HOLDERS

Rescheduled events: Ticket holders for rescheduled events will be contacted directly to let them know that their seats will be automatically transferred to a new date. They will be issued with new tickets. If customers are unable to make the new date, they will be offered a full refund.

Cancelled events: Ticket holders for cancelled events will be contacted via email and offered a full refund.

Postponed events: Ticket holders for postponed events will be contacted directly when the event is rescheduled to a new date or cancelled.

Peter Ireson, Venue Director for the Theatre Royal & Royal Concert Hall said:

“We are greatly saddened to currently be closed, but the health and wellbeing of our staff and customers, and that of our wider community, is all that matters.

“We cannot operate our full box office service under the present circumstances, and this will have a significant impact on our ability to process refunds. However, we are working hard to find solutions and we will stay in touch with all customers who are directly affected. We are dealing with an unprecedented situation and, whilst our primary focus is to contact everyone entitled to a refund as quickly and efficiently as possible, this may take us some time. We would like to thank all our customers for their patience, support and understanding at this challenging time.

“Since we first announced our closure on 17th March, we have been genuinely overwhelmed by the unanimously supportive response we have received from customers, towards our venue and the theatre community as a whole. Many have asked us if there are ways they can continue to support us now and in the future.

“To this, I would say the best way to support your local theatres would be to come back and enjoy shows with us again when we re-open in the future. Going to a theatre show or a concert is such an enriching and joyful experience, especially in uncertain or anxious times. We are very proud to be able to offer an exciting variety of cultural experiences to entertain, inspire and connect people, and we hope to re-open again before too long.”

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