Due to a power outage at the Council’s HQ, a number of Nottingham City Council systems are currently down.
The council said:
‘This is affecting our WIFI, phonelines, payment systems, and some online services.
‘If you have an appointment at Loxley House today (13 March 2025) with the Council or DWP, this will need to be rearranged – please don’t come to Loxley House.
‘Appointments at the Council House, Old Market Square are still taking place.
‘Teams are working to resolve this as quickly as possible and we’ll keep you posted and apologise for any inconvenience caused.
‘Follow our social media channels for regular updates: Facebook and X
‘Teams do still have access to emails, so for emergencies, please contact us on the following email addresses.
Housing and Homelessness
‘For members of the public trying to access homeless support, please email us on: housing.aid@nottinghamcity.gov.uk
Children’s Services
‘For concerns or queries relating to children and young people, email us on: citymash@nottinghamcity.gov.uk
Adult Social Care
‘Partners and members of the public who need to contact us about adult social care can email:adult.contactteam@nottinghamcity.gov.uk
‘Please note there is an auto-response on this inbox – we are unable to switch this off but the inbox is being monitored.
Bulky Waste and reporting
‘Please note that we currently do not have access to any bulky waste collection appointments. As a result, residents expecting a collection today or in the coming days will not receive one, but our teams will be in touch to arrange a new collection date when our systems are back up and running.
‘Additionally, any reports submitted via our online reporting system, such as fly-tipping, litter, litter bins, dog fouling, and graffiti cannot be processed, as our cleansing team is unable to receive these transactions.
Registration of Births, Deaths or Notices
‘Appointments for births, deaths and notices are still taking place at the Council House, Old Market Square.
‘Our payment systems aren’t working but cash payments are being taken.
Please email office.register@nottinghamcity.gov.uk for any queries.
Property
For property issues, contact: property.plus@nottinghamcity.gov.uk
School admissions
For queries about school admission appeals contact: school.appeals@nottinghamcity.gov.uk
