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Trams: NET apologises for ‘letting down passengers’ after full day of no service

Nottingham Express Transit has apologised after no services ran at all on Thursday 17 August because of a communication fault.

NET said in a statement on Friday 18 August:

‘We apologise for the disruption to our service yesterday (Thursday 17th August 2023).

‘At 05.00, there was a communication failure with our radio system that allows our trams to communicate with the control room.

‘This meant that it was not safe to run our service.

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‘Our engineers worked tirelessly throughout the day to establish the cause of the fault and to get our trams back up and running as quickly as possible.

‘We are now investigating to try and understand what caused this failure, to ensure that this does not happen again.

‘We apologise for the inconvenience caused. Being able to offer a safe and reliable service is our priority and we are disappointed that we let you down yesterday.’

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