New Care’s Ruddington Manor Care Centre, located off Ruddington Lane in Wilford, has been rated ‘good’ in all areas following a recent CQC inspection at the home.
The report confirmed that the service provided by the care home operator was safe, effective and well-led, with many improvements made since the last inspection, including mitigating risks linked to emergency evacuation, auditing procedures that monitor resident progress and the staff training programme.
Residents interviewed during the inspection said they “felt safe living at Ruddington Manor, with staff respecting their privacy and dignity whilst helping them to remain as independent as possible” and that staff were “kind, caring and willing to go the extra mile”.
Staff at Ruddington Manor complimented the registered manager stating that “improvements in the quality of care within the home had improved” and that they “felt their roles and contributions were valued and rewarded”.
Commenting on the unannounced inspection and summary received regarding Ruddington Manor, Cath Fairhurst, Chief Operating Officer at New Care, said:
“The CQC inspection was thorough with residents, relatives and members of staff interviewed.
“In addition, several resident care plans and medicine records were reviewed, along with a number of the home’s policies and procedures, all of which highlighted that Ruddington Manor is a safe, effective and well-led care facility.
“We are pleased with the ‘good’ rating and have absolute faith in the registered manager and his/her leadership and management.
“The staff at Ruddington Manor are committed and compassionate, working tirelessly to deliver individual person-centred care to each and every resident.
“As a company, we support all staff members and strive to provide excellent training and development opportunities.
“Furthermore, New Care is the first health and social care organisation in the UK to receive the ISO 30415 certification from the Centre of Assessment (cfa) for Human Resource Management – Inclusion and Diversity.”
Ruddington Manor is a 66-bed care facility offering residential and 24-hour nursing care in a safe and comfortable environment.
Part of New Care, one of the UK’s leading care home providers, the company’s portfolio of purpose-built ‘new generation’ care centres is fast gaining an enviable reputation for outstanding care that is second to none.
