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West Bridgford
Saturday, February 8, 2025

You can now contact Nottinghamshire Police 101 using live chat

An innovative, quick and convenient new way to make contact with Nottinghamshire Police has helped thousands of people since going live.

Live Chat gives you the power to report non-emergency matters and gain the advice you need from a highly-trained call handler.

It opens up a new way to communicate with the force and offers the public a digital alternative to the popular 101 number.

Officers are now urging more people to use Live Chat, the force’s first real-time digital public contact channel.

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Superintendent Suk Verma, head of contact management for Nottinghamshire Police, said he was delighted with the successful launch and urged people to consider using Live Chat instead of the phone whenever it was appropriate.

“Live Chat is a digital 101 which offers the public a quick and convenient way of interacting with the contact centre through the force’s website for non-emergency matters,” he said.

“It opens up a new way for people to communicate with Nottinghamshire Police and means we may be able to give access to some people who might not otherwise have contacted us.”

Feedback from users has been very positive, with one member of the public closing a chat by saying: “Thank you so much for this help and thank goodness for this service when you can’t get through.”

Live Chat appears as an icon in the bottom right hand corner of the force’s website and is available between 7am-10pm, seven days a week.

When people click on the icon, a chat box opens and allows them to engage in text conversations with operators in the contact centre – providing a human touch without having to pick up the phone.

“It works in much the same way as live chat functions people may be familiar using on shopping websites where they can ask people for help before they buy something,” Supt Verma said.

“In our case, we can guide them through the process of reporting a crime, or tell them how to find a form or advice.

“It is particularly useful for vulnerable groups such as the deaf community, those with neurodiversity issues and people who may be more comfortable on Live Chat because English is not their first language.

“Other people may not be comfortable picking up the phone to speak to the police but would be happy to make use of Live Chat to make contact with us.”

Nottinghamshire Police and Crime Commissioner Caroline Henry said: “It is important that Nottinghamshire Police is accessible to all and Live Chat gives people a new way to communicate with the force.

“It is quick, convenient and easy to use and shows the force is striving to meet the needs of the community.”

In addition to the force’s new Live Chat service, today marks the launch of Nottinghamshire Police’s new website, offering a consistent and easy way to engage with the force digitally and access police services and information online.

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