One of the two electric vehicle charging points at the West Bridgford supermarket has been out of order for almost a year says a resident.
The resident, who relied on the charging facility said:
‘There are two charge points at Asda in West Bridgford.
‘One has been completely out of action for the best part of a year.
‘The second works intermittently but is out of action more than it is working.
‘Most recently it stopped working before Christmas and is still out of order.’
‘Speaking to customer service in-store, their basic position is that it’s run by a third party, it’s been reported and there’s nothing further they can do.’
According to BP Pulse who operate the sockets, the charge points are out of warranty, they’ve submitted a request to Asda to pay for replacing them but Asda has not agreed to do so.
The resident adds that he’s spoken to the store manager who assured him that he will chase and get it sorted but nothing ever happens.
“As a customer who uses the store two or three times a week, it’s an intensely frustrating experience. The resolution I’m looking for is for the charge points to be replaced as soon as possible so that they can be reliably used by customers again.”
A spokesperson for ASDA told The Wire:
‘We are sorry that the time taken to repair the chargers has been longer than we would have liked. We apologise to our customers for any inconvenience this has caused.”
We contacted the store who said they ‘can’t comment at store level.’