Charnwood Care Home, run by Divine Rock Care Limited, is a care home providing nursing and personal care to older and younger adults and people living with both health and dementia related conditions.
At the time of this inspection, the home was supporting 29 people.
This inspection was carried out to follow up on improvements CQC told the home to make at the previous inspection. The home had made significant improvements that meant that they were no longer in breach of regulations related to safe care and treatment, safeguarding, consent and management and oversight.
The overall rating for the service, as well as the ratings for how effective, caring, responsive and well-led the service is, have improved from inadequate to good. The rating for how safe the service is has improved from requires improvement to good.
Greg Rielly, CQC deputy director of operations in the midlands, said:
“At this inspection, we were pleased to find that Charnwood Care Home had taken on board our feedback from the previous inspection and used this to make improvements to deliver a much better service for residents. Leaders had a better oversight and understanding of the service which meant staff were able to provide more person-centred and safer care.
“Leaders had created an environment where people felt safe living at Charnwood. Staff considered their needs and we heard that nothing was too much trouble. They also made sure that people were happy and consented before providing support.
“People felt that the leadership team were approachable and staffing levels had improved since our previous visit. Staff worked hard to make living at the home fun and organised a range of activities for people to take part in. People were able to maintain their hobbies as well as their social and religious needs. Some of the examples we heard included a karaoke session, a meal at the local pub and visits from the vicar.
“Staff understood people’s needs which helped them provide effective support. They involved people and their relatives in developing care plans which were meaningful and accurate. In one example, staff had clearly recorded a change in a person’s mobility and the level of support they now needed. This meant that anyone supporting this person could pick up their care plan and give them the safest and most appropriate care.
“Staff worked closely with partners and supported people to access health services when necessary. They were able to recognise changes in people’s health needs and acted quickly. One person’s care plan clearly showed that staff had sought advice from a specialist nurse to support their specific dietary needs.
“Staff supported people to maintain their independence. One person told us how they choose where they spend time throughout the day, and they enjoyed being able to watch activities without feeling pressured into getting involved. Leaders hold a resident and families meeting once a month where people could share their views on the service. One person appreciated receiving the minutes even when they didn’t attend.
“Overall, leaders and staff at Charnwood Care Home should be proud of the wide range of improvements we found since our previous inspection. They have plans in place to further enhance people’s experience of care, and we look forward to seeing these mature.”
Inspectors found:
- Leaders now had oversight of the service which helped identify areas where improvements could be made. Staff listened to concerns about safety and these were fully investigated.
- Staff were kind and caring, treating people with dignity and respect.
- The home was clean and a safe environment for people, relatives and staff. Staff locked and secured areas of the home that presented risks.
- Staff had completed relevant training which helped them support people safely, and they had received further training since the previous inspection.
- Staff worked with people to understand and manage any risks. They responded quickly to people who were at risk of falling.
- Staff clearly identified and documented people’s communication needs which meant they could provide accurate information in formats tailored to their needs.
- Leaders and staff were confident in their roles. They were keen to highlight improvements they had made since our previous inspection and were open and honest when discussing service development.
- Staff understood Deprivation of Liberty Safeguard (DoLS) conditions and how these impact care.
- Staff also made sure that people had consistent care while moving between services.
However:
- The home needed to analyse call bell times more to identify areas of improvements. Leaders were aware of this, and work was already underway.
- While the home had made many improvements to its safeguarding processes to protect people who were at risk of abuse and neglect, leaders needed to make further progress to make sure these processes were in place throughout the service.
