Thursday 22 February 2024
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‘Higher than usual’ complaints about businesses after Covid restrictions

Complaints against hospitality businesses causing too much noise across parts of Nottinghamshire have risen following the lifting of Covid restrictions.

However, Mansfield District Council’s licensing team believes this is down to residents adjusting to the ‘new normal’ amid businesses in their area no longer being closed due to lockdowns.

Papers to be reviewed by the council’s licensing committee on Thursday (October 7) state the authority has been “working with venues to ensure compliance” with its licensing rules.

The council is reporting venues across the town centre being “particularly” busy following the removal of Covid rules, with licensing staff supporting businesses to ensure the return to normal was implemented safely.

But the authority says it is receiving increased complaints from residents about businesses, including those in the hospitality sector, causing noise issues and “some instances of disorder”.

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The council says several complaints could be the result of venues being quiet during Covid restrictions, before returning to a normal level of noise once they reopened fully.

The current complaint levels are being put down to a “period of adjustment”.

The documents and a council spokesperson did not give an exact number of complaints since the previous meeting in July but stated it “remains” higher than it has been over the past 18 months.

A council spokesperson said: “The reports we’ve received have been district-wide and included a higher-than-average number of noise complaints, along with some instances of disorder.

“Premises were shut for a long time, resulting in no noise. Since reopening, there may be a period of adjustment getting used to the noise coming from premises again. All complaints are investigated.

“The rise in incidents and complaints generally could be due to the premises being shut or under restrictions, and it will take time for staff and customers to get used to the new normal.

“We are working with the venues and partners to resolve problems and complaints. For example, the council was recently involved in a day of action led by Nottinghamshire Police.”

The day of action in Mansfield targeted shoplifting, anti-social behaviour and casual drug use, with police and council officers targeting the town centre.

Uniformed and plain-clothed police officers were supported by PCSOs, council neighbourhood wardens and traffic wardens throughout the day, on September 21.

Licensing officers from the police and council also visited several venues in the town centre to ensure the responsible sale of alcohol.


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