Thousands of homes and businesses in Rushcliffe and Nottingham have been without broadband and phones since yesterday.
Openreach | 6:40 am Tues 15 October
‘The Local Access Network Provider have confirmed cable works have been successfully completed. Customer services were seen to restore between 15:08 and 21:00 14/10.
‘Some customers may need to reset their routers to restore their Broadband service following completion of these works. A period of stability monitoring will now take place and the incident will remain open during this period.’
Openreach | 5:18 pm
The Local Access Network Provider has provided a further update that fibre splicing is due to commence shortly and will continue through the night of Monday 14 October. Estimated time of restoration not yet known. Next update will be issued upon a significant development.
The background to the incident:
Cable was maliciously damaged in the Meadows area of Nottingham.
The new cable (approx. 700 metres) was delivered to Nottingham earlier today, has already been installed and engineers have started connecting homes and businesses back to the network.
They work through the premises who are not connected, so not everyone will come back on at exactly the same time.
Engineers have reconnected the first premises already and their broadband is now working, with the rest to follow throughout the afternoon, later this evening and overnight into Tuesday.
People who are registered with their broadband company as vulnerable will get priority.
A spokesperson for Openreach told The Wire:
“Work is well underway to restore broadband, with the new 700 metre cable put in place earlier today, and the first premises being reconnected this afternoon.
“Our engineers are working as quickly and safely as they can do.”
“For many homes and businesses, broadband will be up and running later today, with engineers working through the night and into Tuesday to complete the remaining connections.”
• Updated | Openreach: 10,000 without phone and broadband after ‘malicious damage’ to cables