For the second day many services provided by Nottingham City Council are unavailable because of a power outage.
In an update at 2 pm on Friday 14 March the council said:
Due to a power outage at the Council’s HQ, a number of our systems are currently down. This is affecting our WIFI, phonelines, payment systems, and some online services.
We are expecting this disruption to continue over the weekend. Teams are working to resolve this as quickly as possible, and we’ll keep you posted and apologise for any inconvenience caused.
If you have an appointment at Loxley House with the Council or DWP, this will need to be rearranged – please don’t come to Loxley House.
Appointments at the Council House, Old Market Square are still taking place.
Follow our social media channels for regular updates: Facebook and X.
Teams do still have access to emails, so for emergencies, please contact us on the following email addresses.
If you require assistance outside of normal office hours, you can request assistance by emailing temporarynoc@gmail.com
Housing and Homelessness
If you are homeless or threatened with homelessness, please email us on: housing.aid@nottinghamcity.gov.uk
If you are a single person or a couple without children and have no accommodation available to you tonight, you can contact the Street Outreach Team on 0800 066 5356 (Freephone) or by texting SOT to 80800
Nottingham On Call
Nottingham on Call pendants and equipment are working as usual. If you need contact us, please email temporarynoc@gmail.com
Children’s Services
For concerns or queries relating to children and young people, email us on: citymash@nottinghamcity.gov.uk
Adult Social Care
Partners and members of the public who need to contact us about adult social care can email:adult.contactteam@nottinghamcity.gov.uk
Please note there is an auto-response on this inbox – we are unable to switch this off but the inbox is being monitored.
Bulky Waste and reporting
Please note that we currently do not have access to any bulky waste collection appointments. As a result, residents expecting a collection today or in the coming days will not receive one, but our teams will be in touch to arrange a new collection date when our systems are back up and running.
Additionally, any reports submitted via our online reporting system, such as fly-tipping, litter, litter bins, dog fouling, and graffiti cannot be processed, as our cleansing team is unable to receive these transactions.
Please note that bins collections are running as normal.
Registration of Births, Deaths or Notices
Appointments for births, deaths and notices are still taking place at the Council House, Old Market Square.
Our payment systems aren’t working but cash payments are being taken.
Please email office.register@nottinghamcity.gov.uk for any queries.
Property
For property issues, contact: property.plus@nottinghamcity.gov.uk
School admissions For queries about school admission appeals contact: school.appeals@nottinghamcity.gov.uk
