Customer data has been accessed following a cyber attack affecting Manchester Airports Group (MAG).
The incident involved information linked to car park, airport lounge and Fast Track bookings, as well as sign-ups for airport Wi-Fi at East Midlands, Manchester and Stansted airports.
MAG said the information obtained included customers’ email addresses, telephone numbers, vehicle registration details and postcodes.
The company said neither it nor the affected system held customers’ bank or payment details.
There has been no disruption to airport operations, and parking services continue to run normally. MAG said passenger safety and aviation security had not been compromised.
A MAG spokesperson said: “We immediately contained the risk and have been working with specialist advisers and taking appropriate steps to protect our customers and systems.
“We have informed and are working with the relevant authorities.
“We would like to reassure customers that Manchester Airports Group takes the security of customer information extremely seriously and we apologise for any inconvenience or concern caused.”
In a letter to customers East Midlands Airport said:
‘We’re contacting you about a recent cyber security incident involving customer data.
‘Our investigation has identified that some of your personal information relating to airport car parking, lounge, Fast Track bookings and on-airport WIFI sign-ups has been accessed by an unauthorised third party.
‘Neither MAG nor the system accessed hold customers’ bank or payment details. The data that has been accessed includes customers’ email addresses, phone numbers, vehicle registrations and postcodes.
‘We took immediate action to secure the affected system and are working with cyber security specialists and the relevant authorities. We would like to reassure you that Manchester Airport Group takes the security of customer information extremely seriously and we are taking appropriate actions to manage the incident.
‘There is no action you need to take. We would urge you to be particularly cautious of unexpected emails, calls or text messages claiming to be from us. We will never contact you unexpectedly to ask for payment or banking information. ‘
