East Midlands Railway (EMR) is to close access to platforms from the station’s footbridge at weekends after data showed that a recent extension of restrictions led to a significant reduction in assaults and abuse towards both staff and customers.
In August, EMR restricted access to platforms via the footbridge between 7pm and 6am each day, replacing the previous 11pm to 5am window. It will now restrict access on weekends, closing at 7pm on Friday and reopening on Monday at 6am. Starting from February 6.
The company, which is part of Transport UK, will now further extend the restrictions to weekends after data showed a 45 per cent drop in assaults and abuse on staff and customers during the closure times. The company also recorded a 38 per cent reduction in slips, trips and falls.
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Despite these changes, the footbridge will continue to serve as a public right of way 24/7, maintaining access between Station Street and Queen’s Road, including connections to the tram network.
EMR will also retain the ability to open the gates during major events, times of crowding, or in response to emergencies, ensuring operational flexibility.
Putting these restrictions in place and routing customers through the ticket gates also helps to protect railway revenue – ultimately reducing the financial burden on taxpayers – while also delivering clear improvements in safety, station security and the overall customer experience.
In response to earlier feedback from customers, local businesses and community stakeholders, EMR has introduced improvements such as clearer signage, enhanced wayfinding and updated guidance for those accessing nearby taxi ranks and services.
The company continues to work closely with local partners to ensure any impacts from the changes are well managed and that mitigation measures remain effective.
Philippa Cresswell, Customer Experience Director at East Midlands Railway, said: “Our primary responsibility is to ensure Nottingham station remains a safe, accessible and welcoming place for all customers.
“When we started this project and began restricting access, we committed to taking a proportionate, evidence-led approach, and that data has shown us that further action must be taken.
“Restricting access at these times will improve safety both on our trains and at our stations. It will also protect against fare evasion – which is effectively taxpayers’ money.”
