Wednesday 22 May 2024
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Notts care provider has registration cancelled after manager ‘tried to mislead inspector’

A Nottinghamshire care service has had its registration cancelled by a health watchdog after the manager “attempted to mislead” an inspector.

LMT Support Care, based in Gedling, was inspected by the Care Quality Commission in November 2021 and was rated ‘inadequate’ and placed in special measures.

After the inspection, the Care Quality Commission (CQC) proposed to cancel their registration.

The provider, which also operates in Northampton and Manchester, did not use their legal right to appeal and their registration has since been scrapped, meaning the service can no longer legally operate.

During the inspection, it was reported that the provider was “not open and honest” and had “attempted to mislead the CQC inspector, about the people being supported and the staff employed”.

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The service was providing care to three people living in their own houses and flats at the time of inspection.

Staff working for the service had not been checked before they started their employment and there were “no training records” available for them.

The inspector stated that this meant employees were “not safely recruited and “there was an increased risk that unsuitable people might be employed to support vulnerable adults”.

The report, published in March, also stated that the manager was “out of touch with what was happening at the service”.

However, staff said that the manager was supportive and relatives said that they were “pleased” with the staff who looked after their loved one.

The report said: “The provider was not open and honest. For example, the manager told us they supported two people. When staff told us about a third person the manager admitted they had initially decided not to tell us about that person because they did not have a care plan in place for them

“The manager told us they employed seven staff. However, we identified there were at least nine staff employed. This was raised with the manager who subsequently told us they had initially attempted to conceal the existence of two staff because they did not have appropriate recruitment records in place for them.”

LMT Support Care did not respond to requests for comment.

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