CrossCountry plans full Monday service after Sunday power outage

CrossCountry says it plans to operate a full train service on Monday after a power outage at its control centre caused major disruption across the network.

Almost all CrossCountry services were withdrawn on Sunday 23 August following the outage, leaving passengers facing cancellations and significant changes to their journeys.

The operator now intends to run a very limited number of trains from around 6pm on Sunday, primarily on routes towards Leicester and Derby.

Planning is under way to restore a full service on Monday 24 August, although passengers are still being strongly advised to check their journeys before travelling.

A CrossCountry spokesperson said: “Our key priority is now to restore as close to a normal service as possible for our customers tomorrow.

“With most facilities now reinstated, we are planning to operate a very limited number of services from around 18:00 this evening, primarily on routes towards Leicester and Derby.

“Planning is underway to support a full train service on Monday and we are working closely with National Grid and industry partners as recovery efforts continue.

“We would like to thank our customers for their patience and understanding during today’s disruption.”

Ticket acceptance arrangements remain in place with other train operators across the CrossCountry network.

Passengers whose journeys were delayed by 30 minutes or more may be entitled to claim Delay Repay compensation.

Customers who decided not to travel because of the disruption can apply for a refund from the company or retailer that sold them their ticket.

The latest announcement follows widespread disruption earlier on Sunday, when almost all CrossCountry services were withdrawn.

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