A Loughborough home care team has achieved an Outstanding rating following its first inspection by the Care Quality Commission (CQC), the only provider in the town to have achieved the standard.
The organisation, run by Akash Raja, currently cares for over 45 clients across Loughborough, Charnwood and Melton Mowbray.
Greg Rielly, CQC’s deputy director of adult social care in the East Midlands, praised Radfield Home Care Loughborough, Charnwood & Melton Mowbray. Speaking about the report, he said: “People using the service were delighted with their care and support and spoke highly of the relationships they had built with staff.”
The report highlights the difference that Radfield Home Care is making with quality care in people’s own homes.
Jenny Abram, 71, has been receiving support from the organisation for over 3 years now. Speaking on the service, they said: “Each day, I look forward to the visits from my Radfield carers. They care deeply about my well-being, and their support has been a huge relief for my family and me.”
The CQC report found that people felt listened to, with great communication from the office team and reliable, unhurried visits from a well-trained team.
Commenting on the report, Mr Raja, said: “To be recognised as Outstanding on our first inspection is a huge achievement for our team – I couldn’t be more proud of them. What matters most is how we make people feel. Hearing that our care makes a real difference to someone’s day, or helps them feel like themselves again, is just so heart-warming.”
The Outstanding rating places the service among the highest-performing home care providers in the country, with only 3% of home care agencies in England rated outstanding and the only one in Loughborough. Along with the Outstanding local service from the Loughborough office, Radfield Home Care was named the Most Outstanding National Home Care Group at the 2026 Home Care Awards, recognising the best quality care in the UK.
