East Midlands Airport can today announce that it is introducing a new barrier-free system for vehicles dropping off passengers at its Rapid Drop-Off, as part of its commitment to enhancing the passenger experience.
The new technology will be managed through an Automatic Number Plate Recognition (ANPR) system, similar to those already in use at other UK airports, and will come into operation in early May this year.
By removing the existing barriers, drivers will pass through more smoothly without needing to stop on exit, helping to reduce congestion and improve traffic flow.
The introduction of the new payment arrangements follows a recent redesign of the airport’s Rapid Drop-Off area to ease traffic flow, provide extra and more clearly marked parking spaces, and increase pavement space to improve safety and accessibility for pedestrians.
Under the new system, the Rapid Drop-Off charge must be paid by midnight the day after the drop-off, either online or by phone. Payments will no longer be possible when exiting the area. Frequent users, including taxi drivers, will be able to set up an auto-pay account for future visits. Prominent signage in the Rapid Drop-Off area will remind drivers of the new system once it is introduced.
This is the latest in a series of improvements recently carried out at East Midlands Airport, which is celebrating its 60th anniversary this year. These include:
- The transformation and expansion of the security hall, introducing next-generation scanning equipment, which is already coming on-stream.
- New and improved bars, restaurants, and the Escape Lounge.
- Upgrades to toilet and baby-changing facilities.
- Refurbishment of the Meet & Greet office.
- Upgrades to the runway and taxiways.
Mike Grimes, East Midlands Airport’s Customer Services and Planning Director, said:
“We have listened to passenger feedback, which told us that the Rapid Drop-Off area was not working as well as it should.
“Along with the new layout to improve vehicle flow, we are pleased to announce the scheduled introduction of a barrier-free and cashless payment system. This will enable drivers using this area to pass through even more smoothly. Removing the need to stop on exit or make payments on-site will reduce congestion and ensure that Rapid Drop-Off is as easy and effortless as everything else at East Midlands Airport.”
Further public information about the new system’s introduction and how to use it will be provided in the coming weeks.
