A West Bridgford-based homecare provider has been awarded the highest possible rating by the Care Quality Commission following an inspection in May.
Respectful Care Nottingham South has been upgraded from good to outstanding after inspectors assessed the service’s care, leadership and support for people living in their own homes.
The service, run by Peach, Peach and Peach Limited, supports adults of all ages, including people living with dementia, mental health conditions, physical disabilities and sensory impairments.
It was providing personal care to 147 people at the time of the announced inspection, which was carried out as part of the CQC’s routine monitoring programme.
Inspectors upgraded the service from good to outstanding in four areas: effective, caring, responsive and well-led. Its rating for safety remains good.
Greg Rielly, the CQC’s deputy director of adult social care in the East Midlands, said inspectors found a service that was “genuinely going above and beyond” for the people it supported.
He said: “Leaders had built a culture where staff felt confident, valued and motivated, and that came through clearly in the quality of care people received.
“People told us they felt safe and well looked after. Staff knew them as individuals and responded quickly when their needs changed.”
The inspection highlighted one case in which a member of staff recognised possible signs of sepsis and immediately contacted the emergency services, allowing the person to receive prompt medical treatment.
Inspectors also found that staff considered people’s wider wellbeing as well as their immediate care needs. This included helping them attend health appointments, remain involved in their communities and stay connected through social activities.
Regular outings to cafés, parks and pubs were organised, alongside a monthly Sunday social intended to reduce loneliness and isolation.
Mr Rielly said staff worked closely with families, health professionals and other organisations to ensure care remained coordinated when people’s needs changed.
The CQC found that individual risk-management plans reflected how people wished to manage risks while retaining as much independence as possible.
Medicine records were completed accurately and reviewed regularly, with checks designed to identify gaps or mistakes before they affected people’s safety.
Inspectors also praised the service’s electronic monitoring systems, which enabled leaders to oversee incidents, complaints and care records and respond quickly when concerns arose.
The report identified a commitment to inclusion, including support for international employees and the provision of information in accessible formats.
Mr Rielly added: “Leaders were highly visible, listened to feedback and used it to keep improving.
“I’d like to congratulate everyone at Respectful Care Nottingham South on this well-deserved rating and their clear commitment to delivering high-quality care.”
